Epik Networks Knowledge Base

The Call Jump feature allows you to transfer your currently active call to another of your phones (home, cell, voice mail, etc.). For example, if you are talking on your cell phone and you arrive at your home, you can press **# plus your home phone number to transfer the call seamlessly to your home phone. The other party will not hear the transfer.

The Call Jump tab under Call Management shows the Jump Codes that are pre-defined:

• **8 (**V) = Voice Mail
• **0 = Cancel
• **# = Jump to Number entered after the #.

NOTE: When using the **# to jump to the number that is entered, you must wait for 3-4 seconds for the call to transfer. If you do not wish to wait, you can enter **#<number># to immediately jump to the desired number.

If you try to enter a duplicate jump code, you will get an error message. The ** is not required, however the code may only consist of digits, * or #.

NOTE: You can not jump from or to emergency services such as 911.

Configuring Call Jump Codes

The Call Jump page allows you modify call jump code parameters.
To configure the Call Jump Codes:
      1. Click on Call Management > Call Jump tab.
      2. Click the edit button ( ) under the Functions column of the number you want to configure, or click the Add button to add a new code
      3. Configure the jump code by editing the following fields:

• Phone Number Type – allows modification of the default Jump Codes for Cancel or JumpToNumber. Or select Other to add a new Jump Code for a specific name and number. If you select Other, then fields will appear that allow you to enter a Name and Phone Number for the jump code.
• Jump Code – specify the new Jump Code. It must be 5 characters or less and must consist only of digits, # or *.
• No Answer Timeout – specify the number of seconds the system will attempt to connect to this phone number.
• Menu Timeout – specify the number of seconds the user has to respond to menu options.
• Challenge Type – select the type of challenge question that a user will hear if they answer one of the phones in your Call Jump list.

      4. Click Save to store the changes or Cancel to return to the previous screen.