Epik Networks Knowledge Base

The Call Screening function provides a flexible method of screening and forwarding calls anytime or at specific times and on certain days of the week. Call Screening treatments can be applied to a call for the following reasons:

• The phone is Not Assigned (no MAC address)
• The phone is Out of Service
• The phone is in Do Not Disturb mode
• The phone is about to ring for a new call
• The phone rang and there was No Answer
• The phone is Busy on another call

Call Screening is set up via the "Call Screening" display. This display can be accessed in several ways:

• By clicking on Call Management > Call Treatment > Add
• From a Directory, by clicking on the Options icon ()
• From the Call Log by selecting Call Management > Logs and clicking on the Options icon () next to the desired entry.
• From Voice Mail, by clicking Voice Mail, and the Options icon () next to the desired entry.

When the Call Screening display first comes up, it will look something like this. If you access
it from a Directory, the Call Log or Voice Mail, then the name and number fields will be filled in.

For more information on how time of Day Actions Work, refer to this article.

Adding a New Call Screening Entry

You can add one or more call screening entries from the Call Management > Call Treatment page as well as from the Corporate and Personal directories and the Call Log and the Voice Mail Inbox or Saved logs.

1. On the Call Treatment page, click Add Call Screening.
2. Enter a name for this entry in the Name field.
3. Enter the caller's telephone number (as you see it displayed in the Call Log or on your phone display, if you have one) in the Incoming Number field.
   NOTE: You can enter * as a wildcard character at the end of the phone number. For example, entering 972* would specify all phone numbers starting with the prefix 972.
4. Click on the down arrow in the Time of Day Action pull-down list and select the action tobe taken by clicking on it.
5. If the action is a forwarding action, do one of the following:
   • For Forward to Number, enter the number of the telephone the call should be forwarded to in the Fwd field.
   • For Selective Forwarding, enter the number all Selective Forwarding calls will be forwarded to in the Fwd field. (See Selective Forwarding for more information on this option.)
6. If the action is to send to voice mail, you must have a voice mail box to which to send callers.
7. Click Add to save the current entry and add more entries or click Save to save the information and be able to select another function.

Deleting an Entry

You can delete one or more entries.

1. Click the checkbox under the Select column for each entry you want to delete.
2. Click Delete.

Editing an Entry

You can edit one or more entries directly on the Call Management > Call Treatment page by changing the information in the fields and clicking the Save button.

1. Locate the entry you want to edit.
2. Click the Edit button ( ) next to the entry you want to change.
   • If you selected the Default Forwarding entry, see Forwarding for more information.
   • If you selected one of the call screening entries, see Call Screening for more information.
3. Replace or correct existing information or select a new action.
4. Repeat for additional entries until all necessary changes have been made.
5. Click Save.