Epik Networks Knowledge Base

Selective Forwarding

The term "Selective Forwarding" means that all incoming calls that are set to be selectively forwarded are forwarded to one particular phone number. The Selective Forwarding screen allows you to input the destination number where these calls will be sent.

To set up Selective Forwarding:

1. Under the Call Management tab, click the Call Treatment tab, then click the Selective Forwarding Number button.
2. In the Selective Forwarding Number field, enter the destination phone number where incoming calls will be sent when the Selective Forwarding feature is set for those callers.

To set Selective Forwarding for an incoming call:

1. Click on Call Management tab, then the Call Treatment tab.
2. Click on the Add button.
3. Enter Name and Incoming Number of incoming call.
   NOTE: You can do this from the Directory, Voice Mail and Call Log pages also.
4. Select Default Action pull down and Selective Forwarding.